Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

• We believe in ownership, collaboration, and meritocracy.

• We believe that only great teams build great products — and that includes our customers.

• We believe happiness is in the journey, not just the destination.

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

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As a Customer Success Manager, you’ll play a pivotal role in ensuring our customers achieve measurable success using Infraspeak. 

You’ll manage your own portfolio of customers, primarily in the UK & Ireland, working from home or our office — with occasional visits to client sites.

This is more than a support role. You’ll be a trusted advisor, a solutions partner, and an advocate for the customer within Infraspeak.

The ideal candidate must have great interpersonal and organizational skills and, while not mandatory, we prefer candidates to have prior knowledge about maintenance operations in areas such as technical assistance and facility management.

Experience with maintenance and CRM softwares is also valued.

What will you do?

• Manage your own customer portfolio
  
• Partner with customers taking ownership right after they are active
  
• Become a trusted advisor to our customers by understanding strategic requirements and implementing solutions
  
• Ensure maximum satisfaction and success of customers in your portfolio
  
• Identify and leverage upselling and cross-selling opportunities
  
• Collect feedback on the product and identify improvement opportunities
  
• Assist in Product Management with feature design, user experience, and road mapping
  
• Occasionally support sales teams with technical demos.
  
  

What do expect from you?

• Native-level English speaker
• Passion for helping others and a positive, can-do attitude
  
• Energy and enthusiasm for working with customers
  
• Hard work ethic and self-starter mentality
  
• Availability to occasionally travel across the country and abroad
  
• Experience using CRM and Cloud software
  
• Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement
  
• Experience using maintenance management software is preferred, but not a requirement
  
• Experience with software implementation is highly valued
  
• Training in Project Management (is a plus)
  
• Curious and eager to learn — we love people who try new things and share what they discover
  
• Contributor with insights from interaction with customers to help refine technical requirements.
  
• Strong team player with the ability to bring customer insights to internal discussions.
  
  

What do we offer?

• A dynamic, fast-growing, and ambitious environment where your work truly matters
• A comprehensive one-week onboarding at our HQ in Porto
  
• Remote-first culture with a monthly team day in London
• Quarterly SPIFFS and incentives
  
• The opportunity to shape our future in the UK market
  
• Flexible working hours, competitive compensation, performance-based bonuses
  
• Monthly Perks allowance to help you with your role
• Excellent bonus tied to delivery quality and KPI’s
  
• Training Budget and regular training and coaching sessions.

At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.

Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.

"To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.