Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

- We believe in ownership, collaboration, and meritocracy.

- We believe that only great teams build great products — and that includes our customers.

- We believe happiness is in the journey, not just the destination.

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

What will you do?

• Provide technical support to our customers, by troubleshooting, debugging and resolving complex issues that require in-depth technical knowledge
  
• Resolve Tier2 escalations efficiently by using your knowledge of programming languages, database access, and script execution
  
• Collaborate closely with cross-functional teams (especially Product and Engineering) concerning bugs and technical support requests, while ensuring timely communication with customers
  
• Develop and maintain our Chatbot platform, including training, mapping dialogues, and implementing updates
  
• Document technical solutions and contribute to our knowledge base to empower both customers and internal teams
  
• Ensure a high level of customer satisfaction while accomplishing SLAs and KPIs.
  
  

What do we expect from you?

• Experience in multichannel Customer Support/Experience roles (mandatory), preferably in a SaaS environment (valued)
  
• Technical profile with experience in Tier2 support, technical debugging, database querying, and script execution
  
• Experience with Chatbot platforms, including training, intent mapping, dialogue management, and performance monitoring
  
• Fluency in Portuguese, and knowledge of English (mandatory) and Spanish (valued)
• Clear communication & problem-solving skills with a positive tone with a strong customer-centric approach
• Ability to multitask and prioritize workload effectively in a fast-paced environment
• Empathy, adaptability, and patience
• Responsibility and ownership.
  

What do we offer?

• Flexible working hours and remote-friendly culture.
• Competitive salary and perks.
• Modern co-working space with everything you need, located in Florianópolis.
• A scaleup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
• Regular events to promote knowledge sharing and team engagement.

At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.

Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.

"To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.