Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

• We believe in ownership, collaboration, and meritocracy.
• We believe that only great teams build great products — and that includes our customers.
• We believe happiness is in the journey, not just the destination.
  
  

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

As Customer Success Manager, you will be mostly working at the office or home, and occasionally visiting customers. You will be responsible for managing your own portfolio of customers, focused in portuguese market, making sure that they achieve the expected outcomes.

The ideal candidate must have great interpersonal and organizational skills and, while not mandatory, we prefer candidates to have prior knowledge about maintenance operations in areas such as technical assistance and facility management.

Experience with maintenance and CRM software is also valued

What will you do?

• Own a dedicated portfolio of mid-market customers, taking full ownership from the moment they become onboarded and guiding them through their Infraspeak journey.
  
• Act as a trusted advisor, deeply understanding your customers' strategic goals and operational challenges to effectively implement Infraspeak solutions that drive their success.
  
• Lead and managed customer projects, from proactive consultancy to new feature rollouts, ensuring timely delivery and optimal adoption. This includes setting clear objectives, managing timelines, and coordinating resources.
  
• Proactively identify and pursue expansion opportunities within your customer base, including upselling and cross-selling opportunities that align with their evolving needs.
  
• Collect valuable customer feedback on product features, user experience, and potential improvements, collaborating closely with our Product team to shape future development.
  
• Occasionally support sales teams with technical demonstrations for prospective mid-market clients.
  
• Monitor customer health and satisfaction, proactively addressing any challenges and ensuring maximum value realization from Infraspeak.
  

What do we expect from you?

• Seeking a Mid-Level/Senior profile with proven experience specifically in a SaaS B2B environment.
  
• Strong project management skills with a track record of successfully leading and delivering customer-facing projects. A Project Management certification or an Engineering background is a plus.
  
• Demonstrated ability to identify and drive expansion opportunities (upsell/cross-sell) within an existing customer base.
  
• Excellent relationship-building and communication skills, with the ability to engage effectively with diverse stakeholders at all levels.
  
• Native Portuguese and a good level of English are a must-have.
  
• A genuine passion for helping customers succeed, coupled with a positive and proactive attitude towards challenges.
  
• Strong work ethic and a self-starter mentality, with a comfort level in taking initiative and working on side projects.
  
• Availability to occasionally travel across the country and abroad
  
• Experience using CRM and Cloud software (maintenance management software is preferred)
  
• Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement
  
• A commitment to continuous learning and a willingness to embrace new skills and technologies.
  
• A collaborative team player who can contribute valuable insights and work effectively with cross-functional teams.
  

What do we offer?

• The opportunity to learn and experience the Customer Success Team.
• Flexible working hours and a remote-friendly culture.
• Fantastic office in the Center of Porto.
• Competitive salary and perks.
• A scale-up environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
• Regular events to promote knowledge sharing and team engagement.
  

At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.

Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.

"To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.