Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

- We believe in ownership, collaboration, and meritocracy.

- We believe that only great teams build great products — and that includes our customers.

- We believe happiness is in the journey, not just the destination.

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

What will you do?

• Provide outstanding customer support to customers via ticket and chat.
  
• Help customers use specific product features, proactively identify opportunities to enhance customer experience, and contribute to the development of knowledge base articles, tutorials, and training materials.
  
• Analyze, troubleshoot, and report product malfunctions.
  
• Investigate and escalate complex technical issues to the appropriate internal teams for resolution, while ensuring timely follow-up and communication with customers.
  
• Collaborate closely with cross-functional teams (especially Product and Engineering) concerning bugs, new feature suggestions, and other customer feedback and information.
  
• Produce and update content for our help center.
  
• Ensure customer satisfaction while accomplishing SLAs and KPIs.
  
  

What do we expect from you?

• Experience in multichannel customer Care roles (mandatory), preferably in a SaaS environment (valued).
  
• Fluency and experience in English, Portuguese (spoken and written), and Spanish (written).
• Experience using helpdesk software (Freshdesk preferred).
  
• Familiarity with using/implementing AI in helpdesk (e.g. chatbots) is a plus.
  
• Experience in Tier 2/escalations support is a plus.
  
• Education in Languages, International Relations, or Communications is valued.
• Familiarity with Facility Management, Hospitality, or Technical Assistance is valued.
  
• Clear communication & problem-solving skills with a positive tone.
  
• Ability to multitask and prioritize workload effectively in a fast-paced environment.
  
• Empathy, adaptability, and patience.
  
• Responsibility and ownership.
  

What do we offer?

• Flexible working hours and remote-friendly culture.
• Competitive salary and perks.
• Modern co-working space with everything you need, located in Florianópolis.
• A scaleup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
• Regular events to promote knowledge sharing and team engagement.