Welcome to Infraspeak.

Our mission is simple: to transform facilities management with a collaborative platform that unifies every part of FM operations into one cohesive system — enabling every stakeholder to Work as One.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto, Portugal, we’re now a global company serving customers in 30+ countries and backed by top investors. But we’re just getting started.

• We believe in ownership, collaboration, and meritocracy.

• We believe that only great teams build great products — and that includes our customers.

• We believe happiness is in the journey, not just the destination.

Above all, we are guided by our purpose: to Be a Source of a Good Life — for our customers, our team, and the broader community.

Who are we looking for?

The ideal candidate must have great interpersonal and organizational skills and, while not mandatory, we prefer candidates to have prior knowledge about maintenance operations in areas such as technical assistance and facility management.

Experience with maintenance and CRM software is also valued.

What will you do?

• Onboard new customers.
• Ensure maximum satisfaction and success of customers in your portfolio.
• Design and implement complex workflows for maintenance & procurement operations
• Help develop integrations between Infraspeak and other systems by playing a support role.
• Identify and leverage upselling and cross-selling opportunities.
• Collect feedback on the product and identify improvement opportunities.
• Occasionally support sales teams with technical demos.
• Attend our annual customer events and any other necessary onsite customer meetings.
• Work closely with Delivery Management, Integrations & Product teams to enhance the quality of the implementation.

What do we expect from you?

• Fluent in English (mandatory)
  
• Fluent in Spanish (mandatory)
  
• 3rd language is a plus (French/German/Italian/Portuguese)
  
• Academic background in Engineering: Mechanical, Civil, and Electric, among others (it's a plus!).
  
• Background in maintenance operations or operation management
  
• Capability in delivering high-quality implementations (Project management fundamentals are mandatory)
  
• Proficient in G-Suite 
• Ninja at Microsoft Excel  (VBA & SQL skills are a plus)
• Energy and enthusiasm for working with customers. Previous customer handling experiences are valued
  
• Excellent reporting and documentation skills, capacity for handling sensitive information
  
• Passion for teaching, building customer relations, and a positive attitude toward issues and challenges
  
• Strong analytical capabilities, solution-oriented and problem-solving mindset
• Availability to occasionally travel abroad
  
• Experience using maintenance management software is preferred, but not a requirement
  
• At least 3 years of experience with software implementation is highly valued
  
• Keep learning: constantly acquire new skills and don’t be afraid of trying something new
  
• Be a team member.
  

What do we offer?

• A challenging environment in an agile company, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus!)
  
• A comprehensive two-week onboarding program in Porto
  
• Remote working culture
  
• Quarterly SPIF and incentives
  
• Flexible working hours, competitive compensation, performance-oriented bonuses
  
• Monthly Perks and Training benefits to help you with your role
  
• Excellent bonus tied to delivery quality and KPI’s
  
• Regular training and coaching sessions.