Infraspeak - Dawn of a New Era!

Our vision for intelligence, together with an ever-ending search for personalization, makes Infraspeak a unique Intelligent Maintenance Management Platform (IMMP) that helps thousands of teams every day. 

We make our customers' life much easier. They can do more with their current resources; they deliver what's expected from them. They reach their goals. Why? Because our platform truly reflects our motto: Be a Source of Good Life!

The time of software being just a repository of information is clearly over. That's why Infraspeak is not just a system of records. It's a system of intelligence that collects data and transforms it into real actions by using state-of-the-art technology and making it accessible to teams of all sizes. 

Our intelligent platform works for our customers to overcome today's challenges and future-proof their operation. Yes, the future: no matter how it looks!

We were proudly born in Porto, Portugal, to the world. We are a fast-growing company that partners with customers from Asia to Europe to Africa to the Americas and builds with some of the world's most relevant investors.

We say that we have limited resources –– we all do, right? –– but unlimited ambitions. Come help us grow and chase bigger wins!

• We believe in meritocracy, holacracy and ownership.
• We believe that only great teams can build great products –– and customers are part of our team.
• We believe happiness is in the path, not at the end of it.
• For us, simplicity is the ultimate sophistication –– thanks, Leo da Vinci!

What are we building?

Our platform is more than just software; it empowers customers to create tailored solutions by choosing from a wide range of native apps, plug-and-play integrations, and IoT/Hardware components. Our reach constantly expands, serving facility managers, retail operations, hotels, cleaning services, and everyone needing maintenance. And while we’ve achieved a lot, we’re only at 1% of what we aim to do.

At this new stage of our company, we aim to grow our Product Team, and continue to improve how we work to increase focus and support our overall company strategy. Aligned with that, we are looking for a Product Operations Specialist to help us refine our product processes, leverage data for informed decision-making, and ensure seamless collaboration across teams. And we think you might be the one for it.

Exciting times ahead!

What will you do?

As a Product Operations Specialist, you will work closely with the entire team to help shape and optimize our product processes, ensuring data-driven decision-making and seamless collaboration.

You’ll collaborate with both internal and external stakeholders, gathering feedback, identifying opportunities, and driving the improvement of our product development lifecycle. Working closely with our Product, Design, Customer Success, and Engineering teams, you will continuously iterate and enhance our operational efficiency.

Key responsibilities include:

• Gathering and analyzing data to inform product decisions and improve processes.

• Developing and maintaining documentation to ensure clarity and consistency across teams.

• Facilitating communication and collaboration between different departments to align on common objectives.

• Identifying and implementing process improvements to enhance efficiency and effectiveness.

• Supporting the Product team in data analysis and reporting to understand customer behavior and product performance.

• Being creative, a problem-solver, and an advocate for operational excellence.

• Continuously learning and experimenting with new approaches to optimize our product operations.

• Speaking fluent English and being an enthusiastic team player.

Who are we looking for?

We’re seeking someone with previous experience in product operations, or someone in a similar role. You should be a team player with a strong willingness to be impactful on our operational efficiency. Be willing to use your awesome analytical and organizational skills for good by pragmatically solving real operational challenges. Strong communication skills, a focus on process improvement, and being able to have fun while delivering awesome results are essential.

Bonus points for:

• Previous project management experience.

• Data gathering and analysis skills.

• Comfortable with agile methodologies and product development processes

• Keeness to dig deep to find the right data point, customer behaviour or process loophole;

• Previous experience working in B2B SaaS companies (but don’t worry if you don’t—we still want to meet you! 😜).

What do we offer?

• Flexible working hours and remote-friendly culture.
• Competitive salary and perks.
• Modern office with everything you need, located in central Porto.
• A startup environment, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus).
• A balanced work environment where you will have autonomy, responsibility, ownership, and freedom to make mistakes and to learn from them.
• Regular events to promote knowledge sharing and team engagement.