Customer Success Manager (Brazil)

You may be the team member we are looking for to help us make the world (or at least the facility management world) simpler and fun! Do you accept the challenge? If you do, come and say hi 🙋‍♂️

About Infraspeak

Infraspeak develops the most efficient, flexible and user-friendly software to excel at facility and asset management.

We use the most advanced web, mobile and IoT technologies to radically increase control and productivity of our customers, reducing bureaucracy, risks and costs.

We were born in Porto, Portugal, but in just a few years in the market we are growing fast, having already hundreds of customers in 3 continents and world’s leading investors from Portugal, United Kingdom and the USA, so we want to invest in our team to keep growing.

  • We believe in meritocracy, holacracy and ownership.
  • We believe only great teams can build great products (and that customers are part of our team)
  • We believe happiness is in the path, not at the end of it.
  • Everything we do must be simpler and smarter.


Why does the team need you?

As Customer Success Manager for the Brazilian market, you will be mostly working at

the office and occasionally visiting customers. You will be responsible for onboarding

and supporting all national Infraspeak companies.

The ideal candidate must have great interpersonal and organizational skills and, while

not mandatory, we prefer candidates to have prior knowledge about maintenance

operations in areas such as technical assistance, facility management, and hotels.

Experience with maintenance and CRM software is also valued.


What will you do?

  • Onboard new customers, taking ownership of the process until they are active.
  • Ensure maximum satisfaction and success of customers in your portfolio.
  • Identify and leverage upselling and cross-selling opportunities.
  • Collect feedback on the product and identify improvement opportunities.
  • Assist in Product Management with feature design, user experience, and road-mapping.
  • Occasionally support sales teams with technical demos. 


What do we expect from you?

  • Be a part of a growing team in Brazil. 
  • Native Portuguese level and proficiency in English.
  • Ideal Background: Mechanical Engineer, Electrical Engineer, Industrial Engineer, Civil Engineer and others.
  • Passion for teaching, and a positive attitude towards issues and challenges.
  • Energy and enthusiasm for working with customers.
  • Hard-work ethic and self-starter mentality. 
  • Availability to regularly travel across the country and occasionally abroad.
  • Experience using CRM and Cloud software.
  • Prior knowledge of Technical Assistance, Facility Management, or Hospitality operations is preferred, but not a requirement.
  • Experience using maintenance management software is preferred, but not a requirement.
  • Experience with software implementation is highly valued.
  • Keep learning: constantly acquire new skills and don’t be afraid of trying something new.
  • Be a team member.


What do we offer?

  • A challenging environment in an agile company, where you will see the company (and yourself) grow beyond a dozen people to a worldwide reference in the field (some people call it ambition, we call it focus!).
  • The opportunity to shape our future in the Brazilian market.
  • Flexible working hours, competitive compensation, performance-oriented bonus, and perks.

 

Or, know someone who would be a perfect fit? Let them know!

FlorianĂłpolis

ParqTec Alfa - Módulo 10, Rod. José Carlos Daux, 600
88036-010 FlorianĂłpolis Directions View page

The perks of being an Infraspeaker:

  • Flexible working hours

    As long as everyone completes their tasks and meets their deadlines, there’s no need for rigid schedules. Enjoying life is part of the process!

  • Work from… anywhere

    Feel free to work from home, your favourite coffee shop, or even the middle of the street while cars honk at you. The possibilities are endless!

  • Monthly perks budget

    Every Infraspeaker has a budget they can spend on new work gadgets, personal development or just to improve their quality of life. Choose wisely!

  • Free snacks

    Fresh fruit, cookies, cake, juice, beer… you name it. Nobody likes to work on an empty stomach and you’ll never have to do that here.

Already working at Infraspeak?

Let’s recruit together and find your next colleague.

email
@Infraspeak.com
  • Abel Costa
  • Alberto RaventĂłs Romero
  • Alejandro Albert
  • Alexandre Lima
  • Allan Dantas
  • Ana Carcavilla
  • Ana Leite
  • Ana Soares
  • AntĂłnio Nogueira Fernandes
  • Artur Costa
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